Subject: Tech Support Candidate - Lalit Mohan
From: Lalit Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 03:15:47 -0500

| | Tech Support Test

Name | Lalit Mohan
E-mail | [email-masked]
Phone Number | (91) 9411322477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone | CRE | 24 nov14 | 11500
Previous Employer 1 | Darshan Travel | Executive | June 16 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will chek my internet connection and also chek the connectivity
Than chek cavel are properly connected or not
I will clair my browser history caches and cookies.
Iwill restrat the system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will plugged the Bluetooth i will on the mobile  Bluetooth then connected them than ply
What according to you makes you a good candidate for customer service or technical support job? | By providing  sutaible  resolution in tge given tat
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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