Subject: Tech Support Candidate - Swati Jindal
From: Swati Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 03:05:08 -0500

| | Tech Support Test

Name | Swati Jindal
E-mail | [email-masked]
Phone Number | (91) 7417635129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture | Technical support engineer | 29/12/2020 | 31900
Previous Employer 2 | Shailers | Trainee | 7/01/2019 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.If i am facing an issue to open this website,so firstly i need to change my network connect.
2.Further i will check that website in incognito mode.
3. If still its not working then imform support team or raise an incident regarding the website open issue.

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch ON the bluetooth connection of your mobile phone and your speaker.
2. Search your speaker device name in your phone bluetooth list after that, pair your device with each other.
3. Now your speaker is ready for working.

What according to you makes you a good candidate for customer service or technical support job?

I am a quick learner and i am ready to learn any technology and device.
Give me an opportunity to show my skills in your platform.

Thanks.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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