Subject: Tech Support Candidate - Akash Chhoker
From: Akash Chhoker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 02:53:54 -0500

| | Tech Support Test

Name | Akash Chhoker
E-mail | [email-masked]
Phone Number | (+91) 9555145181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Mattsenkumar LLC | Gurgaon | 2 January |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step First : Check the internet connection
Step Second : Check the cookie allow or not like JavaScript..
Step Third : Will check if there is a firewall blocking the site.
Step four : Check whether the antivirus is blocking the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth of both devices will be turned on and it will search that device in mobile to which we have to connect and then pair
What according to you makes you a good candidate for customer service or technical support job? | Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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