Subject: Tech Support Candidate - Pankaj Tiwary
From: Pankaj Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 02:32:21 -0500

| | Tech Support Test

Name | Pankaj Tiwary
E-mail | [email-masked]
Phone Number | (91) 7086045743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services Pvt. Ltd | System Engineer | 05-03-2021 | 23608
Previous Employer 1 | Aspire | Software Developer | 31-08-2018 | 34792
Previous Employer 2 | Pooja Tiles | Accountant | 31-01-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will open a new tab and check to whether the browser can load another website like google.com or not.
If we can't open another site then we will launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site we were having problems with.
we will try to clear Firefox's cookies and cache by these following steps:
Click the Library button on toolbar then click on history and select clear recent history.
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. and click on clear now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn Bluetooth on or off.
a. Swipe down from the top of the screen.
b. Tap Bluetooth
2. Pair a Bluetooth accessory
3. Connect
a. Swipe down from the top of the screen.
b. Make sure Bluetooth is turned on.
c. Touch and hold Bluetooth .
d. In the list of paired devices, tap a paired but unconnected device.
e. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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