Subject: Tech Support Candidate - Abhisekh Kushwaha
From: Abhisekh Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 01:26:08 -0500

| | Tech Support Test

Name | Abhisekh Kushwaha
E-mail | [email-masked]
Phone Number | (91) 8770471687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector-62, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application Troubleshooting, Web applications as well as Android applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture Solutions Pvt Ltd | IT Operations Associate | December 1 ,2019 | 17.5k
Previous Employer 2 | Thinksys Software Pvt Ltd | Application Support Engineer | November 30, 2020 | 21k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Focus on what kind of error code is displayed on the window and check if the website is down for maintenance.

2. Check for proper internet connection speed.

3. Clear cache and cookies of the browser and make sure that the browser is up to date.

4. Try opening in an incognito window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.

2. Turn on the bluetooth on the mobile phone.

3. Search for the bluetooth speaker's name in the list of bluetooth devices on the phone and tap on pair.

4. Wait for the speaker to get connected and confirmation voice message from the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Proven experience in troubleshooting of applications.

2. Having a technical background.

3. Problem solving attitude.

4. Technical bend of mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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