Subject: Tech Support Candidate - shiv singh
From: shiv singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 01:10:36 -0500

| | Tech Support Test

Name | shiv singh
E-mail | [email-masked]
Phone Number | (91) 8076752477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stanza living | It executive | | 3.75
Previous Employer 1 | Iari | Network engineer | 06nov2018 | 2.4
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st ping the gateway, check the l1 like lan cable is connected or not then will proceed to l2 device either it is connected or not will check the configuration for further troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the bluetooth for both devices
2 crosscheck your device is discoverable or not
3 will connect the phone with available Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Candidate should be experienced, should have good communication skills to get engage thw customers while helping them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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