Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 00:50:06 -0500

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (+91) 8755724212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cellplan Technology | RNO | Sep 2020 | 25000
Previous Employer 1 | Steelman Telecom | RF COORDINATOR | Sep 2019 | 22000
Previous Employer 2 | Brightview Telecom | COORDINATOR | June 2018 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i get 404 error then first check my internet connection after that check traffic on site by tool. If i get okay then troubleshoot  window online for network or raise this issue. Beacause of heavy prb this type of problems accur. Wait some time because if this is a website error i didnt work on it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on both side then connect. Go in bluetooth setting search bluetooth name and connect.
What according to you makes you a good candidate for customer service or technical support job? | I am not very good but i am best because my best thing i will work in any atmosphere and any condition. I am a smart worker not hardworker.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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