Subject: Tech Support Candidate - Abhijeet Naskar
From: Abhijeet Naskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 00:18:38 -0500

| | Tech Support Test

Name | Abhijeet Naskar
E-mail | [email-masked]
Phone Number | (91) 7754908080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Renuka Enterprises | L2 Support Engineer | 24 Dec 2019 | 33000
Previous Employer 2 | Magna Infotech | Assistant Engineer | 10 January 2019 | 20000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Restart My Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth device on both end
in phone it will search automatically  Bluetooth device which is near by
Once my speaker Bluetooth device is showing in phone need to select and press pairing
It will connect Bluetooth device to my phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me, Candidate must be a good listener , and have good knowledge to troubleshoot the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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