Subject: Tech Support Candidate - Prerak Jha
From: Prerak Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 23:06:21 -0500

| | Tech Support Test

Name | Prerak Jha
E-mail | [email-masked]
Phone Number | (+91) 7387220721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector-15 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mr Pravin Bhoi | Managing Director | januray 4th 2019 | 15,000/-
Previous Employer 2 | Mr Dharmesh | Hr | February 1th 2020 | 25,000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

logical order sequence:-

1)Check the internet connectivity.

2)open the source IP address if its accurate or not.

3)Hit refresh, The browser will then attempt to re-download all of the files required by the current page.

4)If it still fails, you might also try clearing your browser cache as sometimes files can get "stuck" in your cache, even broken files that can result in "Error on page".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

steps to connect a bluetooth speaker to my mobile phone are as follows:-

1)open the Bluetooth option on a speaker and mobile.

2)sync the speaker with mobile by pairing it.

What according to you makes you a good candidate for customer service or technical support job? | i look myself as a good candidate for technical support as i am good in learning, time consistent person. i like to complete my work on time. can mix up with any number of groups. worked in 2 different work sector that makes me flexible for any amount of work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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