Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 21:25:47 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 9718177910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Software loading

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms infosyatem | Senior customer service engineer | None | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check internet connection than delete cookies file and try again. If not open after that restart pc and Cheak again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open mobile  bluetooth on after that speaker bluetooth on and search from mobile device bluetooth of speaker bluetooth device name and connect before contacting device pop up showing Pair device  so Pair click and tested Bluetooth connect
What according to you makes you a good candidate for customer service or technical support job? | First call to customers say hi how are you sir madam and how may help you all queries listening very carefully after that I will provide better solution for same
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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