Subject: Tech Support Candidate - Kumar Shanu
From: Kumar Shanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 21:13:10 -0500

| | Tech Support Test

Name | Kumar Shanu
E-mail | [email-masked]
Phone Number | (+91) 8877393353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aerial telecom solution | Engineer | 25th August 2019 | 30k
Previous Employer 1 | Reecomps tele services | Project voordinator | 17th July 2017 | 21k
Previous Employer 2 | Kutumbhn care Pvt ltd | Trainee engineer | 15th Jan 2017 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps will be as below

1. First check the internet connection on pc if it is ok then
2. Check weather the given url is ok or not
3. If url is ok but still it is not opening then go for clear the case memory
4. Delete temporary files from the system
5. Again restart the system and then start checking again of url
6. If it is still not working then we will report it to the core tech team or development team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open Bluetooth in both devices
2. Searching and paring
3. After paring we can easily access speaker with the help of mob phone

What according to you makes you a good candidate for customer service or technical support job? | I have a good tech knowledge and easily understand customer req as per his non tech explanation also have ability to learn new things in quick manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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