Subject: Tech Support Candidate - Tauseef Khan
From: Tauseef Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:58:42 -0500

| | Tech Support Test

Name | Tauseef Khan
E-mail | [email-masked]
Phone Number | (91) 8448801814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate | 24 Oct 2018 | 17000
Previous Employer 1 | Genpact | Senior Associate | 1 Oct 2019 | 22000
Previous Employer 2 | Cognizant | Senior Associate | Currently working | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear all the cookies.
2. Goto website and click on allow option.
3. Check if we are authorised to open the website on computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth search for the device and select the respective which need to choose.

What according to you makes you a good candidate for customer service or technical support job?

1. Work on time.

2. Resolved each and every queries of customer.

3. Customer relationship.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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