Subject: Tech Support Candidate - Vaibhav Kashyap
From: Vaibhav Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:53:04 -0500

| | Tech Support Test

Name | Vaibhav Kashyap
E-mail | [email-masked]
Phone Number | (+91) 7982156180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cannaught place
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
WINDOWS SERVER, CCNA certified from CETPA Infotech Pvt Ltd.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ProVal Technologies Pvt Ltd | Associate System Engineer | NA | 20000
Previous Employer 1 | CETPA Infotech Pvt Ltd | Network administrator Trainee | 20th August | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check if the network is connected it's wired and wireless.
-If connected then check if we are reachable to WAN IP.
-If yes go further with the NDTV local updates if their site is having issues internally.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Power ON the Bluetooth for both phone and speaker.
-Search for a Speaker device on mobile phone.
-Pair it.
-You are connected to your speakers.

What according to you makes you a good candidate for customer service or technical support job? | -A customer Satisfaction and a kind communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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