Subject: Tech Support Candidate - Tanmay Jain
From: Tanmay Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:15:24 -0500

| | Tech Support Test

Name | Tanmay Jain
E-mail | [email-masked]
Phone Number | (283203) 8791126886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Firozabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung | Premotar | 7-1-2021 | 9200
Previous Employer 1 | Telinor | Sales man | 30-10-2016 | 8000
Previous Employer 2 | Idea osise | Data entry | 1-2-2015 | 7400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet connection after that i will clear the browser cache and then will again try to open website.
If again facing the same issue then i will restart  the browser then i will  check again  and if it will not work then there might be the issue of server down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  I will turn on the speaker on bluthooth mode
2  then i will turn on the bluthooth  in mobile and search near by device
3. after that i will pair the bluthooth speaker with the mobile and establishing the connection successfully

What according to you makes you a good candidate for customer service or technical support job?

Always focus on customer query and try to resolve issue with customer requirements  and his satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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