Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:03:42 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (0129) 7044446655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | QY Research Pvt ltd | System Administration | 19 Feb 2020 | 35000
Previous Employer 2 | Transparency Market Research | IT Executive | 25 June 2018 | 23000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the error code shown on the screen Then Check the link of internet
If the internet link is proper then work on code what shown on the screen

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open setting option - Bluetooth option then pair the Bluetooth device which is shown . After pairing the Bluetooth speaker enjoy it
What according to you makes you a good candidate for customer service or technical support job? | On the basis of my practical knowledge I can be a good candidate for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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