Subject: Tech Support Candidate - Juhi Vishwakarma
From: Juhi Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 12:31:48 -0500

| | Tech Support Test

Name | Juhi Vishwakarma
E-mail | [email-masked]
Phone Number | (0712) 7028591344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ncr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | D. P. JAIN INFRASTRUCTURE PVT. LTD | Graduate Engineer Trainee | 30 DEC 2020 | 20000
Previous Employer 1 | Teleperformance | Customer Support Executive | 3 September 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll reboot my computer and test the website again.Try loading the site in a different browser. There kay be some settings configured incorrectly on the browser.
Try a different web browser to see if I can load the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to the settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth
4. A list of available devices will appear
5. If your speakee is not listed, press the button on your speaker that makes it discoverable- it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

I think that I am good candidate for this position because of Technical Support Experience and my ability to adapt to any situation. I am a person with positive personality and it will always be a good factor to any job.
I can work well and communicate with others to contribute to team efforts.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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