Subject: Tech Support Candidate - Roman Attri
From: Roman Attri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 11:19:00 -0500

| | Tech Support Test

Name | Roman Attri
E-mail | [email-masked]
Phone Number | (091) 8506962123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirius Global limited | Network Engineer | | 17800
Previous Employer 1 | Securelynkx Network pvt limited | Network Support engineer | | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I check the internet connection on my pc Or laptop. I check the ip setting in adaptor setting , if i got the wrong ip address then I change this address or set to automatically ( using dhcp).
2. I check user do not use any proxy service. Proxy don't allow inbound traffic to outside
Then I check the firewall setting to check www.ndtv.com website don't block by user in firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I power on the speaker and on Bluetooth button. Then I Bluetooth on my mobile and search  name of speaker ID , I click on the this name then my phone is connect to speaker
What according to you makes you a good candidate for customer service or technical support job? | I have a professional experience in network engineer. I have excellent knowledge of windows os, linux os, servers, routers, switch , wireless AP, adsl modems. You can trust me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |