Subject: Tech Support Candidate - Aman Kumar Aman
From: Aman Kumar Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 11:18:47 -0500

| | Tech Support Test

Name | Aman Kumar Aman
E-mail | [email-masked]
Phone Number | (+91) 8857949738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 61
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Raj Ratan | I.C executive | 20Nov | 20k
Previous Employer 2 | Axis bank | Assistant manager | 4Oct | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2.clear cache
3.Make sure that internet connection works
4. Make sure you are able to load google.com
5. Make sure search results load properly
6. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding
7.Check if the Website is Down for Everybody or Just Me
8.On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I have done my graduation in technical field and I have lit bit experience in technical support so it is beneficial to me to learn more technical and I can give my 100% support to Clint's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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