Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 11:05:56 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 7065159983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | CCE | 5 feb 2020 | 16000
Previous Employer 1 | NGMS | Feild sales executive | 23 sep 2019 | 15654
Previous Employer 2 | Ienergizer | CCE | 16 july 2018 | 12348

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please clear your cache amd cookies and try with a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blutooth setting.
Turn it on.
Click on search bar.
Select the device .
Make a pair with that.
Know your mobile connected with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I feel the situation of the cx by put itself on that issue.
Provide the incredible resolution by using proccess guidelines.
I have a good conveniencing skills.
Try to solve all cx issue on call only.
Try to feel them i am only here to help them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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