Subject: Tech Support Candidate - MURALI KRISHNA POTHUNURI
From: MURALI KRISHNA POTHUNURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:48:58 -0500

| | Tech Support Test

Name | MURALI KRISHNA POTHUNURI
E-mail | [email-masked]
Phone Number | (91) 7288834286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ANDHRA PRADESH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | digit secure indian Pvt Ltd | Linux system administrator | Jan 30 | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check whether the internet is working fine.
Need to check the time zone
Need to check the firewall whether the website is allowed or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to Settings > Connections > Bluetooth.
In Android Pie, tap Advanced. ...
2. Turn on the Dual Audio toggle switch.
3. To use Dual Audio, pair the phone with two speakers, two headphones, or one of each, and audio will stream to both.
4. If you add a third, the first paired device will be booted off.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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