Subject: Tech Support Candidate - RANJAN PRAJAPATI
From: RANJAN PRAJAPATI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:42:15 -0500

| | Tech Support Test

Name | RANJAN PRAJAPATI
E-mail | [email-masked]
Phone Number | (91) 8076159500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | STARLINK COMMUNICATION PVT.LTD. | NETWORK ENGINEER | APRIL 2019 | 25000
Previous Employer 2 | J KUMAR INFRAPROJECTS LTD. | I.T Assistant | APRIL 2017 | 16000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we try to open any website on our browser and showing an error, first of all check the internet connection or check the computer date and time, further troubleshoot depend on the error message.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all enable Bluetooth on your mobile Bluetooth devices showing here then select your speaker and paired.
What according to you makes you a good candidate for customer service or technical support job? | Good technical knowledge and behavior.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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