Subject: Tech Support Candidate - Alka Wadhwa
From: Alka Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:18:52 -0500

| | Tech Support Test

Name | Alka Wadhwa
E-mail | [email-masked]
Phone Number | (91) 9466534739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West patel nagar delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Icici bank ltd | Assistant managernager | 31st july | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'm trying to open a website www.ndtv.com on my browser I get error for resolving this I am going to click history in my browser and removing my other open websites for searching also remove cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To paired with Bluetooth device I also open my mobile phone Bluetooth then there trying to find Bluetooth speaker name put password and my mobile phone is connect
What according to you makes you a good candidate for customer service or technical support job? | Providing better service to customer resolving there queries problem they are facility and deliver good services with efficient way
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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