Subject: Tech Support Candidate - Pankaj Papnoi
From: Pankaj Papnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:10:54 -0500

| | Tech Support Test

Name | Pankaj Papnoi
E-mail | [email-masked]
Phone Number | (091) 8826205363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | R.K.Puram, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Silaris Informations Pvt. Ltd. | customer care execuetive | may 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check the internet connectivity and LAN cable.
Step 2- If internet is working I will check if the website address is correct or not.
Step 3- Sometimes websites are blocked by the firewall or other security reason. check if the website is in security violation of my company policy.
Step 4- If all good , I will check with technical support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn on the bluetooth device (make sure that it have enough battery).
Step 2- Turn on the bluetoothon of my mobile and serch for the bluetooth speaker.
Step 3- Once the speaker is detected, click on the bluetooth speaker's name and click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1-I have good communications skills (both Hindi and English).
2- Good team player.
3- Good technical knowledge (computer, Microsoft windows, networking).
4- Able to persuade/ convince customers and resolve their problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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