Subject: Tech Support Candidate - Sachin Pal
From: Sachin Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:05:48 -0500

| | Tech Support Test

Name | Sachin Pal
E-mail | [email-masked]
Phone Number | (901) 2441124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rudrapur Uttrakhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TeamLease Services Limited | OSS Engneer | 07-02-2021 | 23000
Previous Employer 1 | VDA Infosolution Pvt Ltd | FMS Engneer | 30-06-2020 | 15000
Previous Employer 2 | Renovisin Automation Pvt Ltd | Desktop Support Engineer | 24-02-2020 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First find website work on http or https, If both are not work then try to ping web url by ping ndtv.com,Again if it not work then try to resolve mxrecord,If mx record is working then contact to isp provider that this url is allow or not,If all are good then make a call to the respected person for this.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First move device in search mode ,Then is address in mobile
When its apear then connect this, If any password is there then  after connect enter the password.

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Try to find problem of the user by question
Provide best possible solution to the candidates

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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