Subject: Tech Support Candidate - Aruna Rani
From: Aruna Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:56:07 -0500

| | Tech Support Test

Name | Aruna Rani
E-mail | [email-masked]
Phone Number | (91) 9818997084
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ambala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NTT Data Services | System Support Analyst | 22Dec,2018 | 25000-30000
Previous Employer 2 | Starstone Insurance | Analyst | 30Sep,2015 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sorry, I am not able to answer this question as I have already mentioned that I am not from technical background hence, I can prove my self if I may get the platform to perform.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Go to the settings and tap & turn the Bluetooth
2.)List of devices will appear on the mobile screen
3.)If your speaker is not listed, press the button on your speaker that makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | A Good candidate will be able to explain why customer service matters to a business and give clear examples the service. They should have an efficient communications skill set to talk about  specific company and how customer service might contribute to its success.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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