Subject: Tech Support Candidate - Gaurav shukla Gaurav shukla
From: Gaurav shukla Gaurav shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:31:37 -0500

| | Tech Support Test

Name | Gaurav shukla Gaurav shukla
E-mail | [email-masked]
Phone Number | (91) 7840891788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ikya human capital | Associate | 30 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have check my internet connection.After that make sure that particular site are correct. And finally refresh the page. And make sure that internet lane and wire are fix properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start my mobile phone data.
Switch on mobile phone Bluetooth.
Switch on my speaker.

What according to you makes you a good candidate for customer service or technical support job?

Have Patience.
Be polite.
Active learner.
Ability to handle the situation
Can work under pressure.
Active listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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