Subject: Tech Support Candidate - Vaibhav Singh
From: Vaibhav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:25:27 -0500

| | Tech Support Test

Name | Vaibhav Singh
E-mail | [email-masked]
Phone Number | (91) 9870927434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Schoolnetindialtd | Tech Support Engineer | Today | 17500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we should recognize the type of error, it may be related to internet connectivity error, server side error on the other hand authorization error etc.., after that we can only take appropriate action.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Blutooth Speaker Should be charged or connected to electricity.
2- Switch On the Bluetooth of Speaker.
3- Tap on the Bluetooth button in Mobile phone, here all the bluetooth devices will appear.
4- Tap on Your Bluetooth Speaker.
5- Peering Speaker with Mobile Phone.

What according to you makes you a good candidate for customer service or technical support job? | For any Business Customer is King and Support is Love we can show, I had been work with the network marketing company so I can make bridge between clients better.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |