Subject: Tech Support Candidate - Vikram Kumar Jha
From: Vikram Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:12:55 -0500

| | Tech Support Test

Name | Vikram Kumar Jha
E-mail | [email-masked]
Phone Number | (91) 9031540720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance India Pvt ltd | Technical Support Executive | 14-12-2020 | 9000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will follow the below mentioned steps in order to troubleshoot the problem:

Step 1: Check all the hardware connected properly or not. Unplug and check again after plug in.

Step 2: Restart the system if the issue persist.

Step 3: Make sure if the network connection is working properly or not by try loading google.com on the browser.

Step 4: Make sure if the server is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will follow the below mentioned steps:

Click on "Settings" >> Tap on "Bluetooth" >> Click on Bluetooth to activate it . >> Switch on the Bluetooth speaker >> Search for the speaker device name on my smartphone >> Tap on the device name >> click on Pair >> it's now paired successfully

What according to you makes you a good candidate for customer service or technical support job? | I have developed specific and necessary soft skills in the previous job for this position. I am hardworker and also quick learner. I feel confident in handling phone calls and email communication. I am also very adaptive with any situation. If there will be any sudden change of plans, I will quickly and confidently handle all the updates to the schedule."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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