Subject: Tech Support Candidate - Ruchita Tiwari
From: Ruchita Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:05:55 -0500

| | Tech Support Test

Name | Ruchita Tiwari
E-mail | [email-masked]
Phone Number | (91) 8800142333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anblicks | Qa consultant | | 29,000
Previous Employer 1 | Fintech global center | QA test engineer | 31st March 2019 | 28,000
Previous Employer 2 | Teoco software Pvt Ltd | Product support/Production operation | 7th August 2018 | 29,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try to understand the error I am getting whether it's network error or any other error.Based on the error type I will try to do troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place the bluetooth device in pairing mode.
2.On the Android phone,go to settings and turn Bluetooth toggle switch ,if it's not enabled.
3.When phone and Bluetooth device gets connected ,the device show as connected.

What according to you makes you a good candidate for customer service or technical support job? | I already worked as a Product support engineer and love to solve customer issues ,so I have experience , analytical skills and love to do this work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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