Subject: Tech Support Candidate - Ankit Tyagi
From: Ankit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:53:13 -0500

| | Tech Support Test

Name | Ankit Tyagi
E-mail | [email-masked]
Phone Number | (91) 8447899704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hotelogix | Implementation manager | NA | 30k
Previous Employer 1 | Ag solutions | Sales executive | Nov 18 | 25k
Previous Employer 2 | Wipro | Business associate | April 17 | 18k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the website address and if it is correct then I will check the internet connection.

If the internet is working fine then I will try opening the website in the different browser.

Then I will check my firewall, proxy or other settings in case they are misconfigured.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch ON the Bluetooth mode in the speaker.

Then switch ON the same setting in the phone.

Then go to settings >> bluetooth >> tap on the name of the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am a very good listener, I always listen to the clients query very patiently and calmly and only after that I will try to resolve the issue or address the concern.

I always take help from the seniors in case I am unable to provide the resolution to the client and will make sure to fix the concern on the call itself

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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