Subject: Tech Support Candidate - Aakash Gosain
From: Aakash Gosain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:42:36 -0500

| | Tech Support Test

Name | Aakash Gosain
E-mail | [email-masked]
Phone Number | (997) 1047993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lajpat Nagar (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge Tech Ltd. | Specialist Analyst (IT OPS Services) | Current Working, but can join within 15 Days | 70K
Previous Employer 1 | Iyogi Technical Services Pvt. Ltd. | Sr. Executive IT Infrastructure | Apr 2016 | 50K
Previous Employer 2 | Koenig Solutions Ltd. | Sr. Microsoft Corporate Trainer/Consultant | Arp 2015 | 35K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check and perform the below Troubleshooting steps:-
1. Check internet connectivity.
2. Will try to ping the website name.
3. Try with other browser.
4. Close the browser and try again.
5. Close all the browsers, take reboot of the computer and then try.

If still not working, then will check with my other colleague if they are also facing same issue, then contact local IT team and raise the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker and mobile Bluetooth. Click search new pair on mobile, once showing name of the Bluetooth speaker click connect.

What according to you makes you a good candidate for customer service or technical support job?

Good technical Knowledge to understand the issue and provide resolution.
Patience, smiley, friendly nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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