Subject: Tech Support Candidate - Dharmendra yadav Dharmendra
From: Dharmendra yadav Dharmendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:38:16 -0500

| | Tech Support Test

Name | Dharmendra yadav Dharmendra
E-mail | [email-masked]
Phone Number | (91) 7738527498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | E-learning

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Learning mate | App consultant | 28 August, 2015 | 8867
Previous Employer 1 | Mpahsis | Delv. Software Engineer | 26th Nov,2019 | 12500
Previous Employer 2 | Landmark | Software developer | 28th oct,2020 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection. Whether internet cable is connected or not.
After that check other site, wheather it is opening or not.
If still it is not connecting then call networking team and raise ticket on IT portal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, enable the bluetooth in mobile.
Then I will switch on the bluetooth speaker.
Click on available device option in mobile under bluetooth option.
Search the bluetooth speaker name in available device option.
Then after click on bluetooth speaker name and pair the device to mobile.

What according to you makes you a good candidate for customer service or technical support job? | As I have more than 4 + years of experience in application support, where I giving email support to all india sales team for Tata Aia insurance regarding e-learning content. Also providing support to all Tata Aia employee and management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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