Subject: Tech Support Candidate - Ankush Chugh
From: Ankush Chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:26:01 -0500

| | Tech Support Test

Name | Ankush Chugh
E-mail | [email-masked]
Phone Number | (+91) 9541040490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | Junior Engineer, Technical Support | 31/12/2020 | 17300
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the error details displayed on page and will check by opening any other website to verify.
2. I will check by opening the website(www.ndtv.com) in any other device with same and different internet connection.
3. If the issue persist, the domain name needs to be checked.
4. After observing with above-mentioned steps, I will proceed accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of your Bluetooth speaker.
2. Go to mobile phone settings and turn on the Bluetooth of your mobile phone.
3. After turning it on, search for the Bluetooth speaker and tap on it to start pairing process.
4. After successfully paring of Bluetooth speaker, you can enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

I have technical knowledge which can be used for the customer service to provide the efficient assistance.
I am keen to learn new technology and its process.
I can provide the best of my detailed knowledge to resolve the customer concern.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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