Subject: Tech Support Candidate - Nitika Nitika
From: Nitika Nitika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:15:54 -0500

| | Tech Support Test

Name | Nitika Nitika
E-mail | [email-masked]
Phone Number | (+91) 8860839536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Done diploma in computer applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIOSTAR LABS PVT LTD | Front desk executive & patients care | December 2020 | 25,000
Previous Employer 1 | Akeso hair transplant & cosmetic surgery clinic | Front desk executive | May 2019 | 13,500
Previous Employer 2 | IBT Institute | Back office executive | March 2017 | 8,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I open the website and it shown an error. First I check my Internet connection whether my WiFi is connection is ON or not. If it is On then check whether it is connected to desktop or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will open Bluetooth of my phone.
Then open the Bluetooth spekar.
Then connect the Bluetooth speaker to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | As I know little bit about technical support that in technical support we also resolve the problem of our customer or clients.As I worked in healthcare sector and here I interact with both national and international patients to slove there query. These skills I learn in my both previous job where I interact with patients and if they have any problem slove there problems. Also explaine them about the procedure which we provide in our organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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