Subject: Tech Support Candidate - Dharmadhar Behera
From: Dharmadhar Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:13:06 -0500

| | Tech Support Test

Name | Dharmadhar Behera
E-mail | [email-masked]
Phone Number | (+91) 9560198415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nextra Online PVT LTD | System Support Engineer | 30 | 19757
Previous Employer 1 | Snapdeal | support engineer | | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sir,

First I would like to check the hosting server and domain status if both are active then will check DNS for is domain pointed on hosting server or not.

If above situations are fine then i will go to check an error and will troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone:

1. first power ON Bluetooth speaker
2. Active buletooth of speaker
3. ON bluetooth of mobile
4. then slecet pair new device for search nearby buletooth devices
5. Find the Bluetooth speaker name
6. Then pair that device

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill
2. Love to listen query of customer
3. politeness
4. Provide soultion according to customer's query

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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