Subject: Tech Support Candidate - Bicky Mehra Bicky
From: Bicky Mehra Bicky <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:04:47 -0500

| | Tech Support Test

Name | Bicky Mehra Bicky
E-mail | [email-masked]
Phone Number | (91) 8699143505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Punjab (Lalru)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Micronet computer system | It support engineer | NA | 17500
Previous Employer 1 | Igen solution | System administrator | 20th sep 2016 | 9000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: i have checked my wifi/LAN is connected to internet. If not firstly I have connect wifi/LAN to Internet and try to access website. If yes then do below step
Step 2 : then I'll check other site they are working or not because to confirmed this issue only with this or other site too. If other site not working that's means this issue is with my internet not with the particular site. Then I try to other step to solve my internet issue. If other site is working but particular site not working that's means issue with site's server. May they have in downtime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: on Bluetooth in phone and Bluetooth speakers too
Step 2 : search active deceive from phone's Bluetooth
Step 3 : after complete search you can see Bluetooth speakers name on your phone
Step 4: after see name of speaker pair the deceive
And enjoy

What according to you makes you a good candidate for customer service or technical support job? | I have 6 years experience in technical support, I know how to handle customer. Customers need attention and solution on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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