Subject: Tech Support Candidate - ANKIT YADAV
From: ANKIT YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:53:09 -0500

| | Tech Support Test

Name | ANKIT YADAV
E-mail | [email-masked]
Phone Number | (+91) 7983232287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAX LIFE INSURANCE | DEVELOPMENT MANAGER | 15 DAYS | 21300
Previous Employer 1 | TATA CONSULTANCY SERVICES LTD | OPERATION EXECUTIVE CUM IT MANAGER | 05-SEP-2020 | 19000
Previous Employer 2 | SERCO INTELECOM GLOBAL | CUSTOMER SUPPORT ASSOCIATE | 15 APRIL 2014 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my Internet Connection by pinging a particular website or any other website. If pinging is proper then I will check the browser setting (Proxy and Offline Mode). After that, I will switch to another browser. If the problem still remains the same then I will reboot my system and reconnect the Internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 Switch on Bluetooth Speaker.
Step-2 Switch on Bluetooth in Mobile Phone.
Step-3 Scan available Bluetooth connection from Mobile Phone.
Step-4 Click on the device name (Speaker Name) from scanned listed devices.
Step-5 Allow Paring/Allow Access.
Connected Successfully.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should be a good listener & having a good knowledge of technology & troubleshooting. Along with both the qualities, he/she should have good communication skills and should have a calm nature in every situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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