Subject: Tech Support Candidate - Upendra Joshi
From: Upendra Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:46:53 -0500

| | Tech Support Test

Name | Upendra Joshi
E-mail | [email-masked]
Phone Number | (+91) 8435718346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KHANPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cognizant Technology Solution | Senior Executive | 17 July 2020 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please open www.google.com in new tab of your browser. (To check if user connected to internet).
2. Clear cache and cookies of browser.
If still getting error then
3. Use other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings icon in your phone which is a gear type icon.
2. tap on bluetooth
3. Refresh by tapping refresh option to see available devices to connect.
4. Choose your device and tap to connect.

What according to you makes you a good candidate for customer service or technical support job? | Empathy and Sympathy to customer's concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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