Subject: Tech Support Candidate - Chandresh Mathur
From: Chandresh Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:37:38 -0500

| | Tech Support Test

Name | Chandresh Mathur
E-mail | [email-masked]
Phone Number | (0522) 9838278988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
android

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alcanzar Software Solutions | IT Administrator | Working | 23000
Previous Employer 1 | Niit Technologies Ltd | Helpdesk | Aug 2017 | 20000
Previous Employer 2 | Niit Technologies | Field Engineer | 2014 | 12000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will ask user to check except this ndtv rest website are opening
Step 2 If No ask user to check network icon is showing any error (Cable unplugged ) then ask him
to click on network setting like ip is automatic or manual then ask him to check send receive packets are working
Step 3 Ask him to enable then disable the connection
Or if wifi then diagnose those setting finally we will make sure that this issue may not related with system then ask them to raise ticket to internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings connections Bluetooth scan the Device Id
Check Device is on with visible to pair
Pair your Device and get connected

What according to you makes you a good candidate for customer service or technical support job?

As i know from last several years of experience with different operating systems that there is no need to worry there steps must be different but working principles are same and i know  i have given my part of life to understand this concepts from hardware to software once issue get traced solution will be at same time .
This is why i never scared about the os like oh its mac or windows .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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