Subject: Tech Support Candidate - Amit Prakash
From: Amit Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:31:03 -0500

| | Tech Support Test

Name | Amit Prakash
E-mail | [email-masked]
Phone Number | (+91) 9711758749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Currently I am working as Application Analyst and have been handling issues related with ERP Tools like SAP and JDE.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | NA | 18,955
Previous Employer 1 | Maintec Technologies | Associate | July, 2017 | 11,628
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet connectivity. If connected to Ethernet, need to make Ethernet cable is properly plugged in.

2. Clear cache and cookies. Reset browser.

3. Check DNS and Flush DNS.

4. Reset TCP/IP

5. Try to access website on a different Machine to make sure if the webpage is down or not.

6. Try on a different browser.

7. Disable any unwanted Extensions.

8. Reboot system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth option from Mobile phone settings.
3. Check the available devices, if the required Bluetooth speaker is available, tap on that option and pair it.
4. If the speaker name is not available, press the discoverable button on speaker and refresh the available devices on phone.

What according to you makes you a good candidate for customer service or technical support job?

I have been working as Technical/ Application Analyst for more than 4 years. I have assisted users/clients/customers from all Geographic location. Assisted users on Phone, chat, email and log all the issues on the ticketing tool.

With good communication skills, I could easily help the users and can understand their accent quiet easily.

Expertise in handling all kinds of issues and managing customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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