Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:28:23 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (0) 9716337091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shakurpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JODO GYAN | IT SUPPORT | Working | 20800
Previous Employer 1 | Wipro InfoTech | Desktop Support | | 8500
Previous Employer 2 | Sapphire Digital Printers | Desktop Support | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with www.ndtv.com
2.Check your Local Area Connection or Wi-Fi
3.Reset your browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn it on Bluetooth speaker
2. Turn it on mobile phone Bluetooth
3.Scan Bluetooth device on your mobile
4. Select your Bluetooth speaker and pair it

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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