Subject: Tech Support Candidate - Vikas pandey
From: Vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:26:54 -0500

| | Tech Support Test

Name | Vikas pandey
E-mail | [email-masked]
Phone Number | (91) 8937049878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Cloud services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vikas | Linux admin | 25 days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly I will check:
1) is blocked by the Active directory.
2) configure, observe how user creations done
3) check the internet connection proper or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to the setting selected Bluetooth option
2) click it on.
3) it will scan, wait a while searching your mobile device.
4) select your mobile device
these above steps on windows

how to figure out in Linux ubuntu
1) click on search type Bluetooth
2) click on  Bluetooth search your device
3) select your mobile phone device name

What according to you makes you a good candidate for customer service or technical support job?

I am a technical person, if you come to me I always come by solutions not problems. I always focus on the solutions and how to solve the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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