Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:17:16 -0500

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (+91) 9627008093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCSiON | Operation Executive | 31 Dec 2020 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you get an error on your browser 1st check internet connection.
Check Lan cable and check network property that IP manually given or automatically pick by default.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth speaker also on in your phone than search bluetooth device on phone.
If not search your bluetooth device on your phone bluetooth searching screen. Press switch button of bluetooth speaker for 10 sec than visible your bluetooth speaker ok your phone bluetooth searching screen.

What according to you makes you a good candidate for customer service or technical support job? | Technical support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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