Subject: Tech Support Candidate - Karan Veer
From: Karan Veer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:14:40 -0500

| | Tech Support Test

Name | Karan Veer
E-mail | [email-masked]
Phone Number | (91) 9143942220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bandhan bank | A. M | NA | 28K
Previous Employer 1 | Ikya human Capital | Executive | NA | 18K
Previous Employer 2 | Mictolink | Project engineer | NA | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depend on error. If website is not open first check link and than check Internet and if website is not open on our system than check that link with other system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on Bluetooth of both Mobile and Speaker.after that in mobile pair Speaker in bluetooth option in mobile
What according to you makes you a good candidate for customer service or technical support job? | Knowledge of technical field and knowledge of handle customer with simpal voice.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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