Subject: Tech Support Candidate - Nishant Singh
From: Nishant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:09:46 -0500

| | Tech Support Test

Name | Nishant Singh
E-mail | [email-masked]
Phone Number | (+91) 9560371417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tughlakabad Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | LTSA | Working currently | 23k
Previous Employer 1 | Swaraj Infratech | Site Engineer | 15th October 2019 | 20k
Previous Employer 2 | Aegis | Senior Executive | December 2015 | 24k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would follow the following steps :
1. Check the exact error and search it on google
2. Check internet connection
3. Cross check the URL entered
4. Check any other URL
5. Reboot PC and then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth option on mobile phone. Make bluetooth discoverable and then select the bluetooth speaker name.
What according to you makes you a good candidate for customer service or technical support job? | One who can understand customer's issue and situation to provide the best possible resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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