Subject: Tech Support Candidate - Bijeta Raj
From: Bijeta Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:06:34 -0500

| | Tech Support Test

Name | Bijeta Raj
E-mail | [email-masked]
Phone Number | (94604) 65516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecil | Technical Officer | 20/08/20 | 25000
Previous Employer 1 | BIL | TOC Associate | 28/02/19 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following steps:
1. I will check the Internet connection either it's off or on.
2. I will check all the wires and cables of internet, switch on and off the router once for proper connectivity
3. I will ping the particular IP of the website on CMD window.
4. I will do the telenet and tracert for particular scenario, and of there is an issue I will raise a ticket according by calling to my ISP.
5. I will also check the network speed and congestion load.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth of both the devices.

What according to you makes you a good candidate for customer service or technical support job?

My Helpful nature to serve the customer and client to resolve their issue asap.

I will take their issue on priority basis to resolve issue..as it's my problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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