Subject: Tech Support Candidate - Dikshya Pradhan
From: Dikshya Pradhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:03:42 -0500

| | Tech Support Test

Name | Dikshya Pradhan
E-mail | [email-masked]
Phone Number | (+91) 7478544699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalimpong, West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Technical Associate | NA | 26,448
Previous Employer 1 | Ingreens | Audit-Gramdoot | August 209 | 10,000
Previous Employer 2 | Deluxe DigiCaption | Quality Assurance Specialist | July 2016 | 18,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for the internet connectivity
Enable cookies
Clear the cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of the speaker
Launch bluetooth on the phone and click on pair new device
Select the name of the bluetooth speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | Treat users like you would want to be treated and resolve their problem or escalate depending on the issue which occurs. Slash wait time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |