Subject: Tech Support Candidate - Aditya Tyagi
From: Aditya Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:57:59 -0500

| | Tech Support Test

Name | Aditya Tyagi
E-mail | [email-masked]
Phone Number | (91) 8527937624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior customer care representative | Sep 2020 | 18k
Previous Employer 1 | Concentrix | Senior executive | April 2018 | 16k
Previous Employer 2 | Home shop 18 | Executive | Feb 2017 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check the internet connection.
2)Check on another device whether the
website is working or not.
3)Clear the browsing history.
4)Check on browser setting that website is not block on my browser.
5)Refresh the page again and reopen the browser again.
6)Check the link again and enter it correctly.
7)Check on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the bluetooth device and in mobile phone.
2)Search the bluetooth device name on your phone.
3)Pair the bluetooth device.
4)Now connect with the device.

What according to you makes you a good candidate for customer service or technical support job? | I have total 3 years of experience in customer support and now i want to test my skills for the future growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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