Subject: Tech Support Candidate - Abhishek Kumar Singh
From: Abhishek Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:48:23 -0500

| | Tech Support Test

Name | Abhishek Kumar Singh
E-mail | [email-masked]
Phone Number | (0651) 9110086472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nelco | Associate Network operations | Working | 16300
Previous Employer 1 | Flash Electronics | Quality Engineer | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to check that the internet is working (connected to a network).
After that we have to check that the website is down for everyone or just me .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the notification bar, Tap the Bluetooth option, Turn on Bluetooth, A list of available devices will appear.
If speaker is not listed, press the button on your speaker that makes it discoverable (power on) – it’s often a button with a Bluetooth symbol on it.
On mobile select the speaker (a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | "I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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