Subject: Tech Support Candidate - Shivkant Verma
From: Shivkant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:48:20 -0500

| | Tech Support Test

Name | Shivkant Verma
E-mail | [email-masked]
Phone Number | (98212) 41422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hindon Vihar sector 49 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center India pvt ltd | customer service associate | 04/01/2021 | 20,000
Previous Employer 1 | Renovision services pvt ltd | desktop support engineer L2 | 07/02/2020 | 13,000
Previous Employer 2 | Jeet infotech | desktop support L2 &L1 | 30/12/2019 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the typed address for any typing error.If that is alright I will check what kind of error its showing.Check for internet connection after that still getting error I will try clearing cookies and caches stored.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn Bluetooth on both devices.Then in mobile search for nearby Bluetooth device.After that we will find speaker name in available devices name then we can connect to speaker.
What according to you makes you a good candidate for customer service or technical support job? | As a customer service we need to find the actual reason why a customer contacting us.As a customer service we are the first point of contact for any customer so that we have to research the issue well and give customer best resolution.As a associate I can provide customer best solution in that condition with proper empathy.If something I can not guarantee a customer according to company policy I will never do that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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